Get your own diary at DiaryLand.com! contact me older entries newest entry

2007-07-11 - 10:54 p.m.

in sports, coaches always say you have to treat your stars differently than you would the other players.

i'm glad i heard that before i became a manager.

(honk if you think that entrance is totally cliched)

dealing with reid is perhaps the most frustrating thing at work. he's my best employee. he always wants to be there. it's like he's excited to be working at gamestop. he jumps at the opportunity to do stuff for the store whether it be inventory counts, marketing, etc. he gets me a ton of reservations and subscriptions. he's knowledge about just about ever genre which helps me and helps out customers.

but there's chinks in his armor... gaping holes in some places.

for starters, he doesn't ring enough. in a 400 or so transaction week, he might have a transaction count in the 50's or roughly a third of the transaction count that i might have. and he's getting more hours than anyone short of me. that really pisses me off because it seems more like he's trying to protect his averages more than anything else. and other GA's have said the same thing. i've talked to ron about that since ron's the guy reid's always got in his sights and even ron agreed that that's not enough transactions. so what have i done? i've challenged reid to get 40% of my transaction count. i told him that by him not ringing, he's hurting the store. if he can pull those types of numbers, then he can help carry the store. i've also challenged him by letting him know that ron's pulling those types of numbers with a transaction count more like mine. if you want to be the best, you have to beat the best.

that's actually my biggest gripe with reid.

the other one only shows itself once in a while.

reid loves getting hours because he likes to get paid, just like anyone else. only problem is that he wants more hours than anyone else and he doesn't care how he comes by them. if it means "working extra" and therefore forcing me to short someone else's shift, then TS for them. that REALLY pisses me off. i already give him more hours than anyone else. i have to spread the wealth to the rest of my staff. he just doesn't give a damn about the rest of them.

and that leads me to today...

at 10:15 this morning i got a call that the store hadn't been opened yet. dammit... so i give reid a call since he was supposed to open the store and it turns out he was still at home. he hadn't woken up or something. so i let him know he's late for work and go back to sleep. later on today, i went in to make sure everything's okay with him. i decided i wasn't going to bust his balls on it because i'm sure he was beating himself up inside about it already. i also had to pick up a transfer. anyway... so i get there and see they're a little busy so i jump in and help them recieve the boxes so they can concentrate on sales. and then reid tells me he stayed open an extra 20 minutes on someday... and that he clocked out 20 minutes later that night. i guess he thought it'd be okay to do that since a customer bought something. NO! IT'S NOT OKAY! YOU STAYED OPEN FOR AN EXTRA 20 MINUTES TO MAKE... WHAT? AN EXTRA $60 IN SALES? jeez-us-fucking-christ... that kind of shit pisses me off. we have template compliances to think about and i don't know where he thought we'd get the extra time to do that anyway. there's a difference between putting in extra time for the store and what he did. the reason i stay late and stuff is because my time doesn't count. another thing is that when i did do that kind of stuff as an ASM is because i didn't let it count against our hours. him... i think he expected to get paid for it.

and i guess he thought it'd be okay since he got to work 45 minutes late today. that's so not the way to make it up. so what'd i do about that? i verbally chastised him. probably not the smartest thing i could've done. especially since i did it on the sales floor and in front of a GA too. i always tell myself never embarass one of my employees. but i guess i just did it. but man... was i pissed off. i just wish he'd fucking think more. i also cut short his saturday shift by 20 minutes without telling him. i just wrote it in. when he saw it, he asked me what happened, so i just told him: i'm taking back the 20 minutes you went over. you're still getting paid for every minute you work, but you're not getting it back.

sometimes i wonder if i'm fit for this job... am i handling things the best possible way? i know it's important to learn from your mistakes, but sometimes you can't afford to make the mistakes in the first place. reid already tunes me out when i get pissed off at him, which is a good thing because i'll admit, i do use him as a whipping boy sometimes. but i don't think he fully grasps just how pissed off i get at him sometimes. i kinda wish i had a better relationship with blane so i could go to him and ask these kinds of questions. i could really use the veteran leadership here.

and i still need to get a drug test form for sarah. i guess i'll be waking up early tomorrow so i can stop at ala moana and beg rich for one.

Previously on - Currentlier

about me - read my profile! read other DiaryLand diaries! recommend my diary to a friend! Get your own fun + free diary at DiaryLand.com!